Account Manager - events.org

Chicago, Illinois, United States

Description

We are seeking a high energy, tech-savvy person to join our account management team. This person interacts daily with clients who are looking for assistance with our software as they take the steps necessary to plan their own event or fundraiser using the iBid.org and events.org platforms. A degree in communications, marketing or business, or similar experience, will help you with the necessary tasks of this job. While client relations and customer service is 75% or more of this role, we look to this team member to help us with written communications with our current, previous, and future clients, on-line presence, and sales materials. Our account managers are responsible for enhancing and strengthening the brand identity and presence in the philanthropic and business communities

Responsibilities:
*answering client questions via phone or e-mail contact
*new client training,
*launching software enhancements,
*account retention and maintenance
*enhancing sales and marketing initiatives

Requirements

*Outgoing personality that can easily work with others both inside and outside the office
*Strong Microsoft Office computer skills, html a plus
*Highly organized and persistent in your endeavors
*A strong communicator via phone, e-mail, and face-to-face.
*BA/BS Communication or Journalism or Marketing preferred, any degree considered. Completion of a Bachelors degree is not required for consideration, but is preferred.
*1-3 years experience in phone-based client support of a technology type product is a strong plus

Benefits

Help some of the most amazing charities, school, and not-for-profit organizations in the nation with their fundraising efforts as they work with our software to further their causes. Our office is a fun, casually attired, fast-paced place in the near west loop within easy walking distance of the Metra Stations and other public transportation options. Our compensation and benefits (insurance offerings, vacation, personal, etc.) are consistent with that of a small, but well-established company looking at big potential based on significant contributions from all players. If you’re able to wear many hats, simultaneously, and independently prioritize your work-flow, this very unique opportunity to work with a small business with significant potential for growth may be for you!

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